Thank you for visiting our website. We appreciate your interest in the green choice for non-toxic, eco-friendly house & office cleaning! Below, you’ll find more details on how we work, and what to expect in your time with us.

Types of cleanings we offer:

  • Intitial, thorough cleaning
    {SET RATE: 2.5 times the cost of a bi-weekly cleaning estimate}
  • Thorough cleaning/spring cleaning
    {SET RATE: 2 times the cost of your bi-weekly cleaning rate}
  • One-time thorough cleaning
    {SET RATE: $45/cleaning hour}
  • Weekly routine service
  • Bi-weekly routine service
  • Monthly routine service
  • Occasional cleanings
    {SET RATE: $40/cleaning hr if you are a current client- $45/cleaning hour if you are not a current client}
  • “Seasonal”/weekly rental turnover
  • Move-in/move-out
    {SET RATE: $40/cleaning hr if you are a current client- $45/cleaning hour if you are not a current client}
  • Interior and exterior window/glass cleaning (for exterior windows: we only clean the windows that fold-in)
    {SET RATE: $40/cleaning hr if you are a current client- $45/cleaning hour if you are not a current client}

*We do not offer: post-construction or large-scale janitorial service, cleaning on an “every 3 week” schedule or cleanings on Sundays. Specially requested residential Saturday cleanings are charged a $15 weekend surcharge.

{Our minimum cleaning fee is $140/cleaning.}

Payment for Services

Payments are due at the time of service. Commercial clients are billed monthly and payments are due no later than the 1st cleaning of the month. (Cleanings must be pre-paid or paid at the time of service, as we do not offer cleanings on credit).

Ecolistic Cleaning gladly accepts payment in the following forms: checks (which can be left on the day of your cleaning or mailed in advance), online debit or credit card and online check. Online payments are made through QuickBooks . Payments must be made no later than 12:00pm on the day of your cleaning. Regular clients will receive an invoice via email two days before their regularly scheduled cleaning. Please note: all payments are due at the time of service. We are a small company and do not offer cleanings on credit. Starting January 2015, late payments will be assessed a $25 late fee if a payment is more than 48-hours past due. This fee will double for payments more than 7 days past due. Thank you in advance for paying for your cleanings in a timely manner!

*If you prefer to pre-pay for cleanings by the month or pre-pay for 5 cleanings at a time, simply email us and we will send you an adjusted invoice.

*If you plan to mail payment to us, we ask that payment arrives no later than one day before your scheduled cleaning.

*If you would like to leave a tip for the crew, our Natural Cleaning Specialists appreciate tips left in the form of in cash. You can also tip the cleaners on our website on our Contact US page, using the PayPal tipping link. We are also able to send you a QuickBooks invoice if you would like to submit a tip for a specific amount. Just email courtney@ecolisticcleaning.com to request an invoice.

No Payment

If we arrive to clean and the cleaning has not been paid online or there is no payment left at the time of service, we will contact you immediately for a credit card. If you are not available, we will clean once – but if it happens again we will reschedule your appointment and you will be charged the $50 “lock out” fee (detailed below).

Returned Payment Fee

Ecolistic Cleaning reserves the right to charge an additional $35 fee for any returned payment.

Cancellations

If you need to cancel or reschedule your scheduled cleaning, please provide at least 48 hours notice for all canceled appointments.
*We do charge a $50 fee for cancellations within 24 hours of your scheduled cleaning.

Arrival time

We ask all clients to allow us a 2-hour arrival window. We give approximate arrival times for your convenience, but need flexibility.

Lock Out

If an Ecolistic Cleaning crew comes to clean on a regular scheduled cleaning date, and the client isn’t home or the door is locked and we are unable to clean, there is a $50 fee. The lead on the job will try contacting the client, and the crew will wait 15 minutes past the expected arrival time, before going on to the next job.

Keys/Alarm codes/Client’s keys

When clients give us keys to their homes or offices, we label them with a first name and last initial- for security. We keep alarm codes listed on our computers in an excel spreadsheet. Ecolistic Cleaning is not liable for clients being locked out of their homes. When in doubt, we lock-up when leaving homes or offices.

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning to request our return and we will re-clean the area/areas you are dissatisfied with at no additional cost to you.

Privacy Policy

We do not share the information gathered through this web site or any personal information with any other 3rd party.

Employees

Our Natural Cleaning Specialists are very important to us, and we are very serious about keeping them safe, so they do not move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. Additionally, we do not ask our employees to go higher than a 2-step ladder to clean high areas.

Homes or offices we cannot clean

We cannot clean any home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation, so we can reschedule your cleaning. If we arrive to clean and discover any signs of an infestation- we will need to leave immediately and you will be charged for the time the cleaners are there. If you fail to notify us about a transferable pest issue in advance of your cleaning, even if we leave shortly after arriving, you will be charged your regular cleaning fee.

Air Conditioning in the summer months

Cleaning is a very physical job and our Natural Cleaning Specialists very often break a sweat while cleaning. During the hot summer months, please have your air conditioning is turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while we are there and we will return the unit to its original temperature setting before we leave.

Cleaning with client cleaning products

We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are not only committed to protecting the environment, but also the health and welfare of our employees. Please do not ask any of our Natural Cleaning Specialists to use a toxic cleaner. It is company policy that we only use non-toxic cleaning products. Thank you for respecting our concern for the health of our staff.

Cleaning with client supplies

If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc), Ecolistic Cleaning does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Pets

Most of our clients have pets. We bring natural dog treats to new clients’ homes who have dogs (with their permission). Our staff have been chosen with friendliness to animals as a contributing factor. Although, please note: if your animal has a history of loud barking, growling or biting- we ask that you place the animal in a secured area of your home or yard that we will NOT be cleaning. We respect our staff and do not want anyone to feel scared in your home. Thank you for your understanding.

Poop and pee: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have Dust Buster (or type of handheld vacuum hung near the litter box area), we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our Natural Cleaning Specialists to clean up your pets #1’s, #2’s or other various pet “accidents”. Thank you for your understanding.

Tipping

Ecolistic Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for our Natural Cleaning Specialists, please try to leave cash. You can also tip the cleaners on our website on our Contact US page, using the PayPal tipping link. We are also able to send you a QuickBooks invoice if you would like to submit a tip for a specific amount. Just email courtney@ecolisticcleaning.com to request an invoice. Remember, your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.

Travel Surcharge

For Anne Arundel County, an additional $15 travel surcharge, per cleaning, is added if the client is more than 15 miles from downtown Annapolis. For Baltimore City and County, an additional $15 travel surcharge, per cleaning, is added if the client is more than 15 miles from downtown Baltimore City (usually if your home is outside the beltway the fee will be assessed).

If you have any questions or concerns, please feel free to contact us at: #888-432-6547 or send an email to: info@ecolisticcleaning.com.

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