Frequently Asked Questions
Simply give us a call to schedule an in-home or in-office estimate or receive a rough estimate over the phone. After a walk-through, you will receive a written estimate via email within 1-2 business days. Once you have reviewed the information, you may schedule an initial, thorough cleaning.#888-4-ECOLISTIC or #888-432-6547
The cost of cleaning your home or office depends on various factors such as the size of the home or office, number of bathrooms, area of floor to be mopped, and number of pets. On average, the cost of a routine house cleaning ranges from $140-$345.
We do request that each new client have an initial, thorough cleaning. On initial cleanings, we remove all of the dirt and dust from your home or office. Initial cleanings are priced hourly at $45 per cleaning hour (per cleaner per hour). The starting fee for most initial cleanings is $350, but they usually cost somewhere between $450-$650. Excluding windows and scrubbing walls, we clean it all.
For routine cleanings each client has an initial rate, that we calculate using our custom Ecolistic house pricing template (using information obtained from our in-home/in-office estimate or information gathered at the initial cleaning). After we perform at least three routine cleanings, we review rates to make sure our pricing estimate was accurate. Because we pay living wages, it is important that we make sure your price reflects the average length of time it takes to clean your home.
Rest assured, we work hard, and are efficient and thorough!
Please note: We do charge an additional $15 travel surcharge per cleaning for homes more than 15 miles or 20 minutes drive from our Division offices.
*Our minimum cleaning fee is $140/cleaning. Our minimum initial cleaning fee is $350, although initial cleanings are all charged at an hourly rate of $45/cleaning hour (per cleaner per hour).
Our cleaning hours vary. We do our best to accommodate our clients' needs. Our office hours are Monday - Friday 8:30 am-4:30 pm and Saturday 10 am-3 pm. We typically do not clean residential homes on evenings or weekends. If we do clean on a Saturday or Sunday (excluding rental turnover cleanings), there is an additional weekend cleaning surcharge.
Commercial jobs are generally performed Monday - Thursday after 6 pm and Saturday - Sunday between the hours of 10 am-8 pm.
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Every client has a specific client sheet made for them derived from information we collect at your estimate or initial cleaning. The information is updated as we visit your home for routine cleanings. The client sheet information, in addition to our checklists, are sure to meet the specific needs and concerns for your home or office. Please see Signature Cleanings, and KBF Cleans, or Office Cleanings for more details.
Please remove any unnecessary clutter from the floors and counters so that we may vacuum and clean. Other than that, sit back and relax. Let our experienced team help restore the balance in your home.
For your peace of mind, as well as ours, we are both licensed and insured. We are licensed in the state of Delaware and our insurance policies cover our work in Delaware and Maryland. We are insured with The Hartford for liability and worker's compensation in both DE and MD. Certificates of insurance are available upon request.
The lead cleaner would let you and their manager know immediately if there is an accident and we would make every attempt to fix or replace the damaged item.
The answer is entirely up to you. Many clients are not home when we clean, but we do ask that all clients wear masks when interacting with or in the same room with our crew members. Since many clients are working and/or schooling remotely, we ask that you (and any children or pets) please avoid the areas where the cleaners are working, so that crews can clean more efficiently.
If you decide to give us a key, it is safely stored and labeled (coded without a name or address for added security).
Children under 14 must be accompanied by an adult when we have a crew in a home for a scheduled cleaning.
If your pets have been known to bite we ask that they are kept crated while we clean. Otherwise, we will do our best to get to know your animals.
All of our clients pay securely online through Intuit either a checking account, Apple Pay, or a credit card. If you are unable to pay online, simply call our main office to pay over the phone. $888-432-6547.
We do charge a $35 fee for returned checks.