Company Policies
We clean floors using the following method. First, we vacuum hard floors with DYSON vacuum cleaners on the bare floor setting. Second, we spot clean floors (as needed) with a microfiber cleaning cloth or the soft side of a sponge. Lastly, we mop floors (if included in the specifications you selected) using microfiber mop-heads that have been dampened and wrung out with hot water and we spray the floors with floor cleaner and mop using a hot mop-head. We mop the floor once (going with the grain on hardwood). Clients may pay an additional premium for multiple rounds of mopping, if they choose. We do not dry the floor. Clients may pay an additional premium for floor drying, if they choose.
*IF you are seeking floors that pass a white paper towel test (by wetting a paper towel to wipe the floor wanting the paper towel to come up clean), we suggest you contact a company that professionally steam cleans hard floors or choose a cleaning service that includes steam cleaning hard floors as part of their cleaning process/service.
Initial cleanings are required before beginning routine services. All initial, thorough cleanings are charged at an hourly rate of $47.50/cleaning hour (per cleaner per hour).
Our hourly rate for established and active (have had a cleaning within 6 months) residential clients is $42.50/cleaning hour (per cleaner per hour). After three routine cleanings, we are able to establish a routine cleaning rate or clients can continue to pay hourly for our services.
Our minimum cleaning fee is $140/cleaning.
Our hourly rate for established commercial/office clients is $45/cleaning hour (per cleaner per hour).
We reassess rates regularly based on the average length of the time it takes a crew to clean your home or office and give at least 2 weeks' written notice before a new rate goes into effect.
Please note: we are not the cheapest cleaning service in town. We often have a waitlist, so we are not able to haggle for pricing. Most of your fee goes directly to our Natural Cleaning Specialists. We pay above the living wage in all of our service areas to attract and keep high-quality staff. We use top-of-the-line green cleaning products. We do not use sub-contractors which means we pay unemployment insurance, workers' compensation, and taxes for all of our employees. We carry a comprehensive insurance policy and are happy to send you a certificate upon request.
Lastly, we do not want to put our crews in situations where they feel rushed or pressured to get more accomplished than they are able to physically do. They work efficiently and effectively, but are trained to focus on attention to detail, not clean at unrealistic speeds. Over our 20 years in business, we have found that cleaning fast can lead to accidents and mistakes. We appreciate your understanding.
We ask that all clients review our company policies and agree to the information herein in order to retain our services. Prior to our arrival, please complete our Company Policies form using this link: https://forms.gle/3V4eNzzZMor6uRv49
If you have any questions or concerns about our company policies, please contact us using our Online Form on our Contact page, by clicking the Contact Info tab or call our main office at #888-4-ECOLISTIC. Thank you for choosing our woman-owned and operated, living-wage, green cleaning service!