Company Policies

Our focus is the safety of our employees and our clients, as well as protecting the environment.

To minimize the risk of COVID-19 transmission, we ask that you please try to avoid being in the room with the cleaners. To reduce the number of people cleaners are exposed to in an indoor environment, we ask that you NOT schedule any other workmen in the house when we are there. We also ask that clients wear masks if you must be in the same area as the cleaners for any extended amount of time. We know this creates challenges, but many cleaners have expressed anxiety about clients being in the room with them too much, as that is the highest risk-aspect of their job. If it makes it easier for the crew to complete one area first or last, simply let us/them know.

Due to COVID-19, we'll need to cancel cleanings under the following conditions: if someone in your home of office is has been exposed the virus or if someone in a home or office is sick. We do not want to risk our employees getting sick and we also do not want to risk spreading germs/viruses to other clients. Especially now during COVID-19, PLEASE let us know ahead of time if someone is sick or has been exposed to someone with the coronavirus. {If we arrive and are unable to clean because you did not let us know someone was home sick, you will incur a $50 fee.}

Listed here are the changes we've undergone to be an effective service that helps limit the spread of viruses:

We have provided all our staff with training on how to perform CDC-recommended cleanings which help prevent spread of the virus.

Our Natural Cleaning Specialists wears masks and disposable gloves to jobs.

We are now using Seventh Generation disinfectant products which kill 99.9% of viruses and germs.

We send one person crews, as able, to keep exposure to a minimum.

We are cleaning hands often, including immediately after removing gloves, by washing hands with soap and water for 20 seconds. If soap and water are not available and hands are not visibly dirty, a hand sanitizer will be used.

We are following normal preventive actions while at work, including recommended hand hygiene and avoiding touching eyes, nose, or mouth with unwashed hands. Additional key times we will clean hands include: after blowing one’s nose, coughing, or sneezing, after using the restroom, after contact with animals or pets, and after cleaning is completed in homes/offices.

Crews use clean rags and mop heads for every job and liberally use disinfectant, not only on all surfaces where they've worked but on the tools they've used. There's lots of wiping down of equipment between jobs with sanitizer. In addition to our rags and mop heads, we are also washing our sponges, gloves, and vacuum tools daily.

We provide thermometers for employees to take their temperature before work. We are checking in with our staff about their health status and that of anyone else living in their home regularly.

Our crew will also be mindful to keep at least six feet apart from clients and we ask that clients keep at least six feet apart from any crew member. For social distancing, clients are encouraged to either allow us to use our keys or leave your front door open so the crew can let themselves in, and then clients sequester themselves in another room while the crew is working. If you or anyone in your home or office is in a high-risk category (ex: is elderly or has an underlying condition), the social distancing recommendation goes well beyond six feet of distancing.

Again, please let us know if you or anyone in your home or office have you been sick recently or have been exposed to the coronavirus before the scheduled date of service.

Also, please note that if you are an EC client and have taken a break from service due to the pandemic, we may need to add extra time onto your cleaning. So for your first clean, we will send the invoice after your cleaning. If the first cleaning since resuming service takes us longer than usual (longer than the goal time for your rate), we will add the additional time onto your invoice.

For commercial facilities/offices, in lieu of detail dusting, we will be focusing on wiping down all touched surfaces (tables, doorknobs, light switches, handles, desks, chairs, handrails, phones, keyboards, toilets, faucets, sinks) with our cleaner/disinfectant.

We have received requests for CDC-deep cleanings. A CDC recommended deep clean from Ecolistic Cleaning would be performing a thorough (spring) clean, so that if surfaces are dirty they are cleaned prior to disinfection, with the additional task of wiping all touched surfaces (tables, doorknobs, light switches, handles, desks, chairs, handrails, phones, keyboards, toilets, faucets, sinks) with our disinfectant cleaner. We would then mop all floors as usual and then again with our disinfectant cleaner. *These are hourly cleanings that are being scheduled upon request and are contingent upon the availability of staffing.

The safety and well being of our employees and clients is our primary concern. Please let us know if you have questions, concerns, or suggestions. Thank you! Stay well!

Payments are due on the day of service. Commercial clients are billed monthly and payments are due no later than the first cleaning of the month. We ask that cleanings are paid on day of service or pre-paid, as we do not offer cleanings on credit.

Ecolistic Cleaning online payments are made through QuickBooks. Routine cleaning clients will receive an invoice via email approximately two days before their regularly scheduled cleaning, although payments are not due until the day of service. Thank you in advance for paying for your cleanings in a timely manner!

*If you prefer to pre-pay for cleanings by the month or pre-pay for 5 cleanings at a time, simply email us and we will send you an adjusted invoice.

*If you plan to mail payment to us, we ask that payment arrives by the day of your scheduled cleaning. Our mailing address for check payments is: Ecolistic Cleaning 17046 Oak Court Lewes, DE 19958

*If you would like to leave a tip for the crew, our Natural Cleaning Specialists appreciate tips left in the form of in cash. You can also tip by overpaying your invoice or check. Any additional payment will be allocated to the cleaners.

Payment are due on the day of service. If clients are a payment behind, accounts need to be brought current before we can continue to provide service . Thank you for your understanding.

Ecolistic Cleaning reserves the right to charge an additional $35 fee for any returned payment.

If you need to cancel or reschedule your scheduled cleaning, please provide at least 48 hours notice for all canceled appointments.
*We do charge a $50 fee for cancellations within 24 hours of your scheduled cleaning.

We ask all clients to allow us a 2-hour arrival window. We give approximate arrival times for your convenience but, due to various factors, need arrival time flexibility.

If an Ecolistic Cleaning crew comes to clean on a regular scheduled cleaning date and the client isn't home or the door is locked and we are unable to clean, there is a $50 fee. The lead on the job will try contacting the client, and the crew will wait 15 minutes past the expected arrival time, before going on to the next job.

All communication regarding your service should be emailed to your Division Manager. If you tell your lead cleaner something, please also email the information to your Division Manager. We have multiple crews, so telling a crew member who is on the job important information will not guarantee the information is appropriately recorded and distributed. If you have questions, please call our main office at: 888-432-6547. When clients give us keys to their homes or offices, we label them with a first name and last initial- for security. We keep alarm codes listed on a seperate file that is accessed by managers and leads only. Please note: Ecolistic Cleaning is not liable for clients being locked out of their homes. When in doubt, we lock-up when leaving homes or offices.

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning to request our return and we will re-clean the area/areas you are dissatisfied with at no additional cost to you.

Floors Disclaimer
Please note: floors are highly trafficked areas that require intense cleaning or professional steam cleaning to return them to the level of cleanliness as the day they were installed. We are not a professional steam cleaning company.
We clean floors using the following method. First, we vacuum hard floors with DYSON vacuum cleaners on the bare floor setting. Second, we spot clean floors (as needed) with a microfiber cleaning cloth or the soft side of a sponge. Lastly, we mop floors (if included in the specifications you selected) using microfiber mop-heads that have been dampened and wrung out with hot water and we spray the floors with floor cleaner and mop using a hot mop-head. We mop the floor once (going with the grain on hardwood). Clients may pay an additional premium for multiple moppings, if they choose. We do not dry the floor. Clients may pay an additional premium for floor drying, if they choose.
*IF you are seeking floors that pass a white paper towel test (by wetting a paper towel to wipe the floor wanting the paper towel to come up clean), we suggest you contact a company that professionally steam cleans hard floors or choose a cleaning service that includes steam cleaning hard floors as part of their cleaning process/service.

Please direct any questions regarding our policies to our main office at: #888-4-ECOLISTIC or info@ecolisticcleaning.com. Thank you for your understanding.

We do not share the information gathered through this web site or any personal information with any other 3rd party.

Our Natural Cleaning Specialists work very hard and we are very serious about keeping them safe. It is our policy that they do not move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. Additionally, we do not ask our employees to go higher than a 2-step ladder to clean high areas.

For the safety and dignity of our staff- we do not clean blood, human liquid, human waste, or other potentially infectious material. We will clean regularly used bathrooms. But, accidents or messes that are beyond normal home/office use need to be cleaned before we arrive. Similarly, we do not clean pet vomit, pet accidents, or litter boxes. Thank you for your understanding.

For the health and wellbeing of our staff- if anyone in your home or small office is sick with a contagious illness, we ask that you notify us immediately (no later than 7:30am) so that we can take precautions or choose to reschedule your cleaning. We will also never send one of our crew members into your home or office if we know that they are ill/contagious.

Ecolistic Cleaning reserves the right to deny services if at any time we feel that the health and/or safety of our employees are in jeopardy.

We cannot clean any home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, or lice due to the risk of spreading the pests to other clients or to our cleaners. Please give us advance notice if you have an infestation, so we can reschedule your cleaning. If we arrive to clean and discover any signs of an infestation- we will need to leave immediately and you will be charged for the time the cleaners are there. If you fail to notify us about a transferable pest issue in advance of your cleaning, even if we leave shortly after arriving, you will be charged your regular cleaning fee to cover the cost of our time there and time cleaning our equiptment.

If your home or small office has anyone present who is sick with a contagious illness, we ask that you notify us immediately (no later than 7:30am) so that we can take precautions or choose to reschedule your cleaning. We will also never send one of our crew members into your home or office if we know that they are ill/contagious.

Cleaning is a very physical job and our Natural Cleaning Specialists very often break a sweat while cleaning. During the hot summer months, please have your air conditioning is turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning on or to a cooler setting (as needed) while we are there and we will return the unit to its original temperature setting before we leave.

We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are not only committed to protecting the environment, but also the health and welfare of our employees. Please do not ask any of our Natural Cleaning Specialists to use a toxic cleaner. It is company policy that we only use non-toxic cleaning products. Thank you for respecting our concern for the health of our staff.

If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc), Ecolistic Cleaning does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Many of our residential clients have pets. Our staff have been chosen with friendliness to animals as a contributing factor. Although, please note: if your animal has a history of loud barking, growling or biting- we ask that you place the animal in a secured area of your home or yard that we will NOT be cleaning. We respect our employees and do not want anyone to feel scared while in your home. Thank you for your understanding.

Poop and pee: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have Dust Buster (or type of handheld vacuum hung near the litter box area), we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our Natural Cleaning Specialists to clean up your pets #1's, #2's or other various pet "accidents". Thank you for your understanding.

Ecolistic Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for our Natural Cleaning Specialists, please try to leave cash. You can also tip the cleaners by simply overpaying your online invoice. Any additional amount paid on an invoice or check will be allocated to the Natural Cleaning Specialists who cleaned for you that day. Remember, your appreciation need not be monetary. A personal note from you can mean a great deal! We appreciate our clients... and we always are thankful when we are appreciated for our hard work.

A $15 travel surcharge applies to clients who live outside of our normal service areas.

If you have any questions or concerns about our company policies, please feel free to contact us at: #888-432-6547 or send an email to: info@ecolisticcleaning.com.

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