Company Policies

  • Intitial, thorough cleaning
    Set rate: 2.5 times the cost of a bi-weekly cleaning estimate
  • Spring cleaning
    Set rate: 2 times the cost of your bi-weekly cleaning rate
  • One-time thorough cleaning
    Set rate: $45/cleaning hour
  • Weekly routine service
  • Bi-weekly routine service
  • Monthly routine service
  • Occasional cleanings
    Set rate: $40/cleaning hour if you are a current client- $45/cleaning hour if you are not a current client
  • Vacation rental turnover cleaning
  • Move-in/move-out cleaning
    Set rate: $40/cleaning hour if you are a current client- $45/cleaning hour if you are not a current client
  • What we do not offer
    We do not offer large-scale janitorial service, post-construction cleaning, cleaning on an "every 3 week" schedule, or cleanings on Sundays.
    *Please note: a cleaning hour is per cleaner per hour.

Payments are due on the day of service. Commercial clients are billed monthly and payments are due no later than the first cleaning of the month. We ask that cleanings are paid on day of service or pre-paid, as we do not offer cleanings on credit.

Ecolistic Cleaning online payments are made through QuickBooks. Routine cleaning clients will receive an invoice via email approximately two days before their regularly scheduled cleaning, although payments are not due until the day of service. Thank you in advance for paying for your cleanings in a timely manner!

*If you prefer to pre-pay for cleanings by the month or pre-pay for 5 cleanings at a time, simply email us and we will send you an adjusted invoice.

*If you plan to mail payment to us, we ask that payment arrives by the day of your scheduled cleaning.

*If you would like to leave a tip for the crew, our Natural Cleaning Specialists appreciate tips left in the form of in cash. You can also tip by overpaying your invoice or check. Any additional payment will be allocated to the cleaners.

Payment are due on the day of service. If clients are a payment behind, accounts need to be brought current before we can continue to provide service . Thank you for your understanding.

Ecolistic Cleaning reserves the right to charge an additional $35 fee for any returned payment.

If you need to cancel or reschedule your scheduled cleaning, please provide at least 48 hours notice for all canceled appointments.
*We do charge a $50 fee for cancellations within 24 hours of your scheduled cleaning.

We ask all clients to allow us a 2-hour arrival window. We give approximate arrival times for your convenience but, due to various factors, need arrival time flexibility.

If an Ecolistic Cleaning crew comes to clean on a regular scheduled cleaning date and the client isn't home or the door is locked and we are unable to clean, there is a $50 fee. The lead on the job will try contacting the client, and the crew will wait 15 minutes past the expected arrival time, before going on to the next job.

When clients give us keys to their homes or offices, we label them with a first name and last initial- for security. We keep alarm codes listed on a seperate file that is accessed by managers and leads only. Please note: Ecolistic Cleaning is not liable for clients being locked out of their homes. When in doubt, we lock-up when leaving homes or offices.

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning to request our return and we will re-clean the area/areas you are dissatisfied with at no additional cost to you.

We do not share the information gathered through this web site or any personal information with any other 3rd party.

Our Natural Cleaning Specialists work very hard and we are very serious about keeping them safe. It is our policy that they do not move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. Additionally, we do not ask our employees to go higher than a 2-step ladder to clean high areas.

For the safety and dignity of our staff- we do not clean blood, human liquid, human waste, or other potentially infectious material. We will clean regularly used bathrooms. But, accidents or messes that are beyond normal home/office use need to be cleaned before we arrive. Similarly, we do not clean pet vomit, pet accidents, or litter boxes. Thank you for your understanding.

For the health and wellbeing of our staff- if anyone in your home or small office is sick with a contagious illness, we ask that you notify us immediately (no later than 7:30am) so that we can take precautions or choose to reschedule your cleaning. We will also never send one of our crew members into your home or office if we know that they are ill/contagious.

Ecolistic Cleaning reserves the right to deny services if at any time we feel that the health and/or safety of our employees are in jeopardy.

We cannot clean any home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, or lice due to the risk of spreading the pests to other clients or to our cleaners. Please give us advance notice if you have an infestation, so we can reschedule your cleaning. If we arrive to clean and discover any signs of an infestation- we will need to leave immediately and you will be charged for the time the cleaners are there. If you fail to notify us about a transferable pest issue in advance of your cleaning, even if we leave shortly after arriving, you will be charged your regular cleaning fee to cover the cost of our time there and time cleaning our equiptment.

If your home or small office has anyone present who is sick with a contagious illness, we ask that you notify us immediately (no later than 7:30am) so that we can take precautions or choose to reschedule your cleaning. We will also never send one of our crew members into your home or office if we know that they are ill/contagious.

Cleaning is a very physical job and our Natural Cleaning Specialists very often break a sweat while cleaning. During the hot summer months, please have your air conditioning is turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning on or to a cooler setting (as needed) while we are there and we will return the unit to its original temperature setting before we leave.

We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are not only committed to protecting the environment, but also the health and welfare of our employees. Please do not ask any of our Natural Cleaning Specialists to use a toxic cleaner. It is company policy that we only use non-toxic cleaning products. Thank you for respecting our concern for the health of our staff.

If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc), Ecolistic Cleaning does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Many of our residential clients have pets. Our staff have been chosen with friendliness to animals as a contributing factor. Although, please note: if your animal has a history of loud barking, growling or biting- we ask that you place the animal in a secured area of your home or yard that we will NOT be cleaning. We respect our employees and do not want anyone to feel scared while in your home. Thank you for your understanding.

Poop and pee: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have Dust Buster (or type of handheld vacuum hung near the litter box area), we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our Natural Cleaning Specialists to clean up your pets #1's, #2's or other various pet "accidents". Thank you for your understanding.

Ecolistic Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for our Natural Cleaning Specialists, please try to leave cash. You can also tip the cleaners by simply overpaying your online invoice. Any additional amount paid on an invoice or check will be allocated to the Natural Cleaning Specialists who cleaned for you that day. Remember, your appreciation need not be monetary. A personal note from you can mean a great deal! We appreciate our clients... and we always are thankful when we are appreciated for our hard work.

A $15 travel surcharge applies to clients who live outside of our normal service areas.

If you have any questions or concerns about our company policies, please feel free to contact us at: #888-432-6547 or send an email to: info@ecolisticcleaning.com.

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